Whenever we do business it is important to remember we are representatives of the company we work for. We do business in person, over the Internet, or over the phone. So, what role does the telephone play in a business today. This article will discuss the roles a telephone plays in a business today and how much a business can expect to pay for the use of a business phone. The role of the telephone is for sales, customer service, conference calls, gives employees quick access to supervisors or other employees, and it can be used for training. We will discuss each one below.
How Does the Telephone Contribute to Sales?
The telephone can contribute to sales in one of two ways. The telephone can be used for telemarketing. Telemarketing is a form of marketing where the staff will use the phone to make calls on bald of the company. The staff will attempt a sale or attempt to set am appointment for the sales crew. The staff is usually compensated an hourly wage plus a commission on the sales generated from leads he or she brings in. The phone can also contribute to inbound calls to the sales department. These calls are generally in response to other marketing the company has done.
What About Customer Service?
This is one of the biggest roles a telephone plays in a business. When a business sells a product or service they should have a customer support template in place. The customer support team will be ready to take customers comments, complaints, and concerns.
Why Conference Calls?
Conference calls are an excellent way to utilize the telephone at a business. Instead of calling a meeting of supervisors or staff, the person holding the meeting can utilize the telephone to hold the meeting. This way all supervisors are still at their workstations.
Why Would Staff Need Quick Access to Others in the Building?
Staff would need quick access to others in the building to handle customer concerns. There could be a customer complaint on the other end and the employee should get an immediate response to the complaint.
What About Training?
Training is always done over the phone. This is true for at home agents, customer service agents, and telemarketing or sales agents. So, for training purposes, a phone would be an advantageous tool to have.
What Does a Business Usually Pay for a Phone?
What a business pays for its phone system will vary. What a business pays will depend on the number of users, the phone model, the features for the phone, and the features included in the service. These are just a few of the things that will increase or decrease the amount a business pays for its phone service. A business can look to pay between $200 and $1,000 for a handset. The aLink 3cx phone system is just one device.
In conclusion, this article discussed the many purposes for a phone in a business. We also discussed the amount you can look to pay for a handset. We also briefly touched on one model.